Welcome to The Holders Hubs. By accessing our website and purchasing our handmade products, you agree to the following terms and conditions. Please read them carefully.

1. Handmade Nature of Products

All our candles are hand-poured and handcrafted. Because of this artisanal process:

  • Slight variations in color, texture, and scent may occur.
  • Small “imperfections” (such as frosting or minor surface bubbles) are natural characteristics of soy/natural wax and do not affect the quality or safety of the candle.
  • Each piece is unique and may not be an exact replica of the product photography.

2. Candle Safety & Liability

Safety is our priority, but it is your responsibility. By purchasing our candles, you acknowledge the following:

  • You must follow the safety instructions provided on the warning label of each candle.
  • Never leave a burning candle unattended.
  • Keep candles away from children, pets, and flammable objects.
  • The Holders Hubs is not liable for any damage, injury, or loss resulting from the misuse of our products or failure to follow safety instructions.

3. Pricing and Payments

  • All prices are listed in [Insert Currency, e.g., USD].
  • We reserve the right to change prices at any time without prior notice.
  • Payments are processed securely via [Insert Payment Processor, e.g., Stripe/PayPal]. Your order will only be processed once payment is confirmed.

4. Shipping and Delivery

  • We aim to process orders within [Insert Number, e.g., 3-5] business days.
  • Once a package leaves our studio, we are not responsible for delays caused by the carrier or customs.
  • Please ensure your shipping address is correct. The Holders Hubs is not responsible for orders shipped to an incorrect address provided by the customer.

5. Returns and Exchanges

Due to the nature of our products:

  • Returns: We accept returns only if the product arrives damaged. You must contact us within [Insert Number, e.g., 48 hours] of delivery with photographic proof of the damage.
  • Exchanges: We do not offer exchanges based on scent preference.
  • Shipping Costs: Original shipping fees are non-refundable.

6. Intellectual Property

All content on this website, including logos, images, text, and product designs, is the property of The Holders Hubs. You may not use, reproduce, or distribute our content without written permission.

7. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Your continued use of the site following any changes constitutes acceptance of the new terms.